Connect Orders From POS to Kitchen Preparation, Dispatch, Driver Assignment, and Delivery Execution
Kitchen, Dispatch & Delivery Operations
HYP ERP Kitchen, Dispatch & Delivery Operations helps restaurants, cafés, cloud kitchens, and multi-branch F&B businesses manage the movement of orders after they are placed.
HYP ERP
From the moment an order is created through POS, call center, QR ordering, branded mobile app, or online ordering, HYPOS Cloud helps teams route it to preparation, track readiness, coordinate dispatch, assign delivery staff, and follow delivery progress through one connected operational flow.
Keep Order Flow Clear From Preparation to Customer Handoff
In busy F&B operations, the real challenge often starts after the order is captured.
Kitchen teams need clear preparation visibility. Dispatch teams need to know which orders are ready. Delivery coordinators need to assign orders to the right drivers. Delivery staff need clear pickup and customer details. Managers need visibility over new orders, pickup orders, in-progress orders, delivered orders, and driver-wise activity.
HYP ERP helps reduce manual follow-up by connecting order capture with kitchen preparation, dispatch control, delivery coordination, token display, and delivery execution.
From Order Capture to Delivery Execution
HYP ERP supports a connected restaurant order flow:
Order Created → Kitchen Preparation → Dispatch Review → Delivery Coordinator → Driver Assignment → Pickup → Delivery → Customer Handoff
This flow helps restaurants manage operational movement more clearly, especially when orders come from multiple channels such as POS, dine-in, takeaway, call center, QR ordering, branded mobile app, or online ordering.
Instead of depending on verbal updates, WhatsApp messages, manual notes, or disconnected delivery tracking, teams can work from a shared order flow connected with HYPOS Cloud.
Kitchen Display System / KDS
Give Kitchen Teams Clear Preparation Visibility
The Kitchen Display System helps preparation teams receive, organize, and follow orders more clearly.
Orders can be routed to the right preparation area based on the restaurant setup, helping kitchen teams focus on what needs to be prepared, what is pending, and what should move next.
This improves coordination between front-of-house and kitchen teams, especially during peak hours when printed tickets or verbal communication can create delays, missed items, or unclear priorities.
Dispatch Display System
Control the Handoff Between Kitchen and Delivery
The Dispatch Display System helps teams manage orders after preparation.
Dispatch users can follow which orders are ready, which orders are waiting for pickup, and which delivery orders need action. This is especially useful for restaurants and cloud kitchens handling many takeaway and delivery orders at the same time.
By improving visibility at the dispatch stage, restaurants can reduce confusion between kitchen readiness, pickup timing, and delivery handoff.
Delivery Coordinator
Assign Drivers and Track Delivery Progress More Clearly
HYP ERP includes a dedicated Delivery Coordinator workspace for managing delivery orders after they enter the delivery flow.
Dispatch and delivery coordination teams can review delivery order status, customer details, delivery address, order timing, assigned delivery boy, pickup progress, and delivered orders from one operational view.
Orders can be monitored by practical delivery stages such as new orders, pickup orders, in-progress orders, delivered orders, and driver-wise orders. This gives delivery-focused restaurants and cloud kitchens better control over order handoff, driver assignment, and delivery follow-up without depending only on calls or manual messages.
Token Display System
Show Customers When Orders Are Ready
The Token Display System helps restaurants communicate order readiness to customers in waiting areas, counters, cafés, quick-service restaurants, and takeaway operations.
Instead of staff repeatedly calling names or manually answering order status questions, customers can follow readiness through a visible token-based display.
This supports smoother counter service and helps staff stay focused on preparation, billing, and handoff.
Delivery Boy Portal
Support Delivery Execution Beyond the Branch Counter
The Delivery Boy Portal supports delivery staff with access to assigned delivery activity based on their role.
Delivery staff can follow orders assigned to them, coordinate pickup, and support the delivery process more clearly. This helps restaurants and cloud kitchens improve delivery execution without relying only on phone calls, chat messages, or manual handover.
For delivery-focused brands and multi-branch operations, the portal extends order visibility beyond the branch and into the delivery workflow.
Built for Multiple F&B Operating Models
Connected With POS, Digital Channels, and Reporting
HYP ERP Kitchen, Dispatch & Delivery Operations is connected with the wider HYPOS Cloud environment.
Orders can originate from POS, call center, QR ordering, branded mobile app, or online ordering channels, then move into kitchen preparation, dispatch handling, delivery coordination, and customer handoff.
Because the flow is connected with HYP ERP, managers can gain better visibility into delivery orders, order timing, driver assignment, pickup status, delivery progress, processing times, branch activity, and operational performance.
Where This Creates Value
Frequently Asked Questions
Can orders flow from POS to the kitchen display?
Yes. Orders created through POS and connected channels can be routed into kitchen preparation workflows where configured.
Does HYP ERP support dispatch visibility?
Yes. Dispatch screens help teams follow prepared orders, handoff activity, and delivery coordination.
Does HYP ERP include delivery coordination?
Yes. HYP ERP includes delivery coordination capabilities to help teams monitor delivery orders, assign delivery staff, and follow delivery progress.
What is the Token Display System used for?
The Token Display System shows customers when orders are ready, helping reduce manual follow-up in counter-service and takeaway environments.
Does HYP ERP include a Delivery Boy Portal?
Yes. HYP ERP supports a Delivery Boy Portal for assigned delivery follow-up and execution where applicable.
Industries that run on Kitchen, Dispatch & Delivery Operations
Improve Order Flow From Kitchen to Customer
HYP ERP Kitchen, Dispatch & Delivery Operations helps F&B businesses manage preparation, dispatch, driver assignment, order readiness, and delivery execution with better visibility. Connect your POS, kitchen teams, dispatch users, delivery coordinators, delivery staff, and customer-facing displays through one clearer operational flow.